MacMedics Founder and President, Dana Stibolt had a simple problem with his Macintosh Plus. After repeated attempts to get basic questions answered, and several out-of-this-world repair estimates from Apple Service Providers, Dana realized there was a severe void for customer focused and affordable Macintosh service in the Baltimore and Annapolis area. As a result, MacMedics was started to provide a new type of fast and friendly computer service in November 1989.
Before any other computer service firm had even dreamed of performing on-site Macintosh repairs, Dana was on the road with his car full of Mac service parts, and equipment (Yes, even in the snow (see pictures) and on even sometimes on Thanksgiving and Christmas for emergency Macintosh support). In the early days of Apple computers, computer service was strictly an in-lab procedure. As a guy who could actually "fix" Macs at the component level, Dana could often be found, soldering iron in hand, repairing a motherboard or power supply at a customer's home or office. He quickly earned a reputation of providing honest, fast, friendly, and affordable Macintosh service and support. As word spread, Dana soon had the need for his first employee, then his second, and then commercial office space. The momentum carried, and MacMedics quickly grew from a one-man "Mac Tech" to one of the largest Apple Authorized Macintosh service and consulting providers in the Mid-Atlantic region.
Dana works out of all three of MacMedics' offices, but he also spends time on-site at customer's locations all over the region. He's been on some very interesting service calls. Dana's specialty is data recovery and dealing with very special Macintosh service situations. He's been called a "Macintosh Wizard" by author Tom Clancy, one of Dana's regular clients. Customers who have called on his unique Mac troubleshooting skills include an entry in the Volvo Ocean Race from Norway (see pictures below), researchers from the Wilmer Eye Institute at Johns Hopkins, a captain of an international freighter (complete with a talking parrot) docked in Baltimore, the Baltimore Ravens, and even the White House.
Dana has even traveled to Martha's Vineyard to take care of some Macintosh problem for one of his customers. When he's off duty, Dana can often be found at the farm taking care of his horses. He lives in Anne Arundel County with his wife and two children.
What our clients have to say about Dana
"I am thrilled to offer a testimonial as to the quality of the work you did at my home. As you know, our new iMac G5 was taking painfully long to load web pages, despite us having broadband service. I had spent HOURS on the phone with AppleCare support personnel, and they could not solve the problem. This is our first Mac, and I was beginning to lose faith in this otherwise beautiful machine."
"You came in, diagnosed the problem as being with my router and NOT my iMac G5. Using your expertise and just plain old tenacity you solved the problem. Too often people we interact with in our daily lives do not demonstrate these two qualities, leaving jobs unfinished or poorly done, so your hard work was very much appreciated. As someone who holds his own work up to a very high standard I can see that you do the same. Thank you for all your help. Please do not hesitate to use me as a reference. If I decide to change platforms at work (or have any other Mac problems), you know I'll call you for advice."
James E. Chappell, MD, FACS
Annapolis Plastic Surgery
Severna Park, Maryland
Dana Stibolt, MacMedics Owner and Founder was a guest on The Mario Armstrong Show on XM RADIO. If you'd like to hear an MP3 of the interview, it can be found on our blog here.
Do you like saving money? We do too! Learn how Dana Stibolt and MacMedics helped a MacMedics consulting client save over $40,000 on a huge underground fiber optic networking project.
Read more about the history of MacMedics and our no nonsense Apple Macintosh service philosophy at the MacMedics Company Profile page which can be found here.
Learn about some of the other MacMedics consultants: Victor Gardella, and Mike Harrison.
Dana Stibolt is also the grateful recipient of a sucessful kidney transplant. If you would like addtional information on Dana's transplant, please see his Facebook kidney page or see his Blog for more info. If you or someone you know is waiting for a kidney transplant or are interested in becoming a kidney donor, and you'd like to speak to Dana, please see his Blog for his contact infomation. He would be happy to speak to anyone who needs addtional infomation.
See Dana's Google Profile here