MacMedics: An Apple Premium Authorized Service ProviderAre you searching for an experienced Apple Premium Authorized Service Provider that is also an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller, and a Macintosh consulting firm with Apple Certified Members of the Apple Consultants Network, as well as Apple Developers? How about a well-established Macintosh only company that has more than 200 years of combined Macintosh service and consulting as well as over 65,000 completed service calls on their resume? In business since 1989, MacMedics is the Mid-Atlantic region's leading provider of Apple Certified service, sales, and consulting. We provide our award-winning Macintosh support and service at either your location or ours:
On-Site Macintosh Service & Consulting For Home, Business, & GovernmentProviding "house calls" to your home or office for Apple Macintosh computers or other Apple equipment has always been MacMedics' claim to fame. So, if you have a Macintosh problem, and need some Apple service, consulting, or training, chances are that one of our many iPhone-dispatched Macintosh Consultants are able to quickly pay you a visit.
MacMedics provides expert Apple Authorized Macintosh Service and consulting and training from our fully Apple Certified staff to ANYONE who needs it. You may have deduced that based our extensive list of business and government clients that MacMedics only supports Macintosh business users. That’s not true! If you have one Mac at your home, a small workgroup at your office, or a whole building full of Macs at a large business, organization, or government department or agency, we’re here to help!
Rather than simply relying on the band-aid approach that other companies frequently offer, we go way beyond just solving your immediate problem. Following our motto of "Healthy Macs are Happy Macs", we'll show you ways to reduce the problems you have and keep your Mac running (and employees working) in optimal condition.
MacMedics is very, very serious about providing workable Macintosh solutions during a computer crisis. There are firms who you can call for service, but nobody has the array of service parts, rental or loaner equipment, or the manpower to speed your Macintosh service results. We stock an an incredible array of parts like memory, hard drives, wireless cards, cables, case parts, and power supplies, so when you call we can take care of your problem quickly. In fact, all of our on-site Macintosh Consultants carry an inventory of our most commonly requested items. That way, if a part is needed, we are likely to have it with us and we'll take care of the problem on the spot. Other companies often have to make two trips or take the unit away for service.
Our rental equipment fleet is unrivaled and includes iMacs, MacBook Pros, and Mac Pros. When you're in the middle of production, and a unit goes down, MacMedics is ready, willing, and able to get you back on line and working as quickly as possible.
As many of our customers work in a fast-paced deadline-oriented environment, we offer a variety of maintenance programs to provide our clients with continuous, dependable service.
Our On-Site Service Territories Include:Washington Office: Washington, DC, Northern Virginia, and the majority of Montgomery and Prince George's Counties.
Baltimore Office: Baltimore City, Baltimore County, Anne Arundel County, and Howard County.
Philadelphia Office: Philadelphia, and portions of Bucks, Montgomery, and Delaware counties, as well as portions of Burlington, Camden, and Gloucester counties in South Jersey.
With our purchase of Apple Authorized Specialist, macUpgrades, we have an especially high concentration of clients who rely on our Macintosh service, consulting and sales in the Bethesda, Silver Spring, Kensington, Chevy Chase, and Rockville areas.
See an open letter from Craig Hirai & Amy Wooden of macUpgrades endorsing MacMedics as their recommended Macintosh sales and service provider here.
MacMedics *$199 In-Lab Macintosh ServiceWhile MacMedics is famous for our Mac "house calls" we also offer our same brand of excellent Apple Authorized Mac service for your "Apple Waranty or AppleCare" or "out-of-warranty" repairs in our Mac lab at two of our offices, (in Severna Park, MD [Baltimore] & Lanham, MD [Washington]).
On-site service is not practical for every repair; in fact, some types of "open-heart" repairs are generally best-performed "in-lab", as they have unique issues better serviced in a more controlled environment.
We offer quick check-in, so that you can get on your way as quickly as possible. There's no waiting in line, no need to make an appointment to bring your equipment in, and, of course, there's never a case of you having to find a parking space and having to lug your Apple equipment through the mall. Not 100% sure on where you stand with your Apple warranty? Send us a note with your serial number or give us a call and we'll check it out for you.
MacMedics is well known for our affordable and unique *$199 in-lab Macintosh service and repair. $199 covers almost all of our in-lab hardware reapirs and a 1-year warranty on any parts that are needed. In fact, our liquid damage assessment is also priced at $199.
*Parts that are required to complete your “out of warranty” Macintosh repair or liquid damage repair are in addition to our $199 fee. Also, there are a number of repair scenarios that are either deep hardware repairs, Power PC (and older) repairs, and software work that are not included is the $199 rate. Software work and/or data recovery will be billed at the appropriate rate.
Good candidates for in-lab MacMedics service include:
- Hardware repairs of MacBook Pros, MacBooks, iMacs, Mac mins, and Mac Pros.
- Complex data recovery*
- Component level repairs
- While-you-wait memory upgrades
All MacMedics hardware repairs are warranted for a full year. Most Apple Service Providers only offer a 90-day warranty on replacement parts.
Call the MacMedics office in your area to discuss your computer problem, or just bring your sick, broken, or damaged Macintosh computer in for quick service. If you are bringing in something heavy or awkward, please feel free to ask for assistance carrying it inside.
MacMedics Nationwide Mail-In Macintosh ServiceMacMedics is famous for our Macintosh repairs, so it's only natural, that folks from all over the United States who are not near an Apple Store or an Apple Premium Authorized Service Provider or overseas (We've had them from as far away as Iraq) would want to send their MacBook Pros and MacBooks to us (We also accept desktops). We also do overnight hard drive and memory upgrades for all Apple laptops. We specialize in handling data recoveries that are also under Apple warranty or AppleCare. Call us and we'll arrange to send you a shipping box, or ship your unit to us directly at the address below:
547 Benfield Road
Severna Park, MD 21146
Why Have Your Macintosh Service Performed At MacMedics?Don't forget that MacMedics can also honor your AppleCare warranty or your Apple factory 1-year warranty. We can offer some distinct advantages versus visiting other Apple Resellers or Service Providers.
1. No appointment is needed when you bring your computer in. Just drop it off anytime.
2. MacMedics is fast! We try to have any needed parts on order the same day you check in. We also have many common service parts in stock.
3. We're absolutely fanatical about ensuring your unit is correctly repaired and properly reassembled. See our MacMedics blog post regarding service obtained elsewhere.
4. If your Macintosh computer is too old to effectively service, or the needed repair to more money than is worth spending on an older unit, MacMedics will accept your old, broken, or damaged Mac as a trade-in on a new or used Macintosh.
5. Not located near an Apple Premium Authorized Service Provider? You can ship us your unit yourself, or get in touch with us on details on how we can pick it up from you.
MacMedics Is the Only Independent Apple Premium Authorized Service Provider in Anne Arundel or Prince George's CountiesMacMedics is the ONLY independent Apple Premium Authorized Service Provider in Anne Arundel or Prince George's county, Maryland. MacMedics' office in Severna Park, MD is close to the Annapolis and Columbia Apple Stores. (Our other office in the area is the MacMedics office in Lanham, MD, which is a good option for those that live or work closer to Washington DC.) So if you've got a tough Macintosh repair problem that the Apple Store could not solve, we are the closest place to visit for a second opinion.
MacMedics offers Macintosh help, training, Apple Authorized Service, and Apple Authorized Sales assistance without the hassle of:
A. getting to the mall.
B. finding a parking spot.
C. lugging your iMac or older Mac Pro desktop and walking it all the way through the mall.
D. trying to first get an appointment with an Apple Genius, and then not getting enough time to really pick their brains for expert Macintosh advice.
Plus as an added bonus, most MacBook, MacBook Pro, and MacBook Air repairs are performed locally right here in our shop. The Apple Store will usually send your unit away for Apple Depot Service.
It's also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, having anyone look at it further or trying to copy the data in any way is usually a bad idea. As hard drives fail, they generate heat, and as they generate heat they fail further. We'll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $399 with a free 500 GB USB hard drive. Read more about our process and levels of pricing here.
Our expert Apple Certified employees stand ready to help at anytime. We are super proud to be an award-winning Apple Premium Authorized Service Provider, an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller, and Certified Members of the Apple Consultants Network.
We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the mall. MacMedics is also a repeat winner of Apple's “Commitment To Excellence Award”. In fact, we're the only Apple Premium Authorized Service Provider in Anne Arundel or Prince Georges counties to win this award, according to Apple. This award recognizes us for several things, but most importantly for accuracy and speed of Macintosh repairs. There's a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 65,000 in-lab and on-site service cases and our staff's combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!
We also perform Hard Drive Upgrades (under warranty or not) and expert Macintosh Data Recovery, two things you simply can't get at ANY Apple Store. Plus, if you do need a new hard drive, we can upgrade the size, speed, and you get a 1-year warranty from MacMedics (and usually there is at least another 1-year of warranty from the manufacturer), compared to like-for-like hard drive swap at the Apple Store, plus there you only get a 90-day warranty.
Come visit either of our two fully-staffed and stocked Macintosh Service & Sales locations in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.) or in Severna Park, MD (near BWI Airport 1/10 of a mile from I-97).
For folks that live in Anne Arundel County or more specifically, Annapolis, Davidsonville, or Bowie and work in the Baltimore metro area, MacMedics in Severna Park, Maryland IS the most convenient option for Apple sales and service. The same holds true if you live in Annapolis or Anne Arundel county and work in the DC area. Our Lanham office is right off RT-50 at MLK.We stock all of the most common Apple, computers, iPads, iPods, and Apple accessories, like MacBook & MacBook Pro batteries, PowerBook, iBook, and MagSafe power adapters, back up hard drives, and FireWire & USB cables.
Also, in comparison to the Apple Store, our Apple Warranty and AppleCare service is the fastest. Most Apple warranty repairs are generally complete within 24-hours. With our Severna Park and Lanham office being 1 minute from RT 50 or I-97, it's super easy to get to us and drop off your repairs quickly. Pull up right at our office door and you can be inside in 10 steps.
Got a problem and want to talk about it? Just pick up the phone and call your nearest MacMedics office. It's unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if every single phone line we have is tied up (and that does happen).
MacMedics has been in business and fixing Macs all over town since before the Apple Store or anyone else. We are very proud to be approaching 25-years of service to the Central Maryland, Washington DC, Philadelphia, and Northern Virginia area!