Meaghan S.

"I'm just writing to express my gratitude for your unbelievably efficient and generous service. I called on a Thursday night (after a consult at an Apple store) with a damaged hard drive. I was under extenuating circumstances, as I was leaving the United States the following Monday morning; I dropped the computer Friday at 8:30, and 3 hours later it was ready with a new hard drive and OS for much less than I had been quoted at the Apple store. The service was probably the best I've ever experienced in any field... friendly, knowledgeable employees, fantastic prices, insanely fast service, and patient data-recovery explanations and recommendations. I doubt you'll find better service elsewhere. Thanks a million!"

Meaghan S.
Baltimore, Maryland

Heather Crowder Photography

"I found MacMedics because I had a hard drive meltdown. Upon hearing that nothing was recoverable, I had a near meltdown myself. I was determined that somebody could save my data so I did a little search and stumbled upon MacMedics. They literally, saved the day. I dropped my computer off to them, and immediately knew it was in good hands and got the sense that they CARED about getting my data back. I should mention that my REALLY important stuff was all backed up, but there was a lot of day to day stuff that I really wanted back. They kept me appraised of the status, throughout the entire process and recovered my data for TWO THOUSAND dollars less than I had been quoted by another "data recovery place". They also replaced my hard drive and got the machine back up and running good as new. They have been great in advising me about a new back up system for my business, and at this point NO ONE else will ever touch my computer again - I will trust MacMedics because I know the level of service that I will receive will be top notch. Their pricing is fair, and they truly can't be beat when you are dealing with a (potential) computer crisis. THANK YOU GUYS - you really saved the day for me!"

Heather Crowder
Heather Crowder Photography
http://www.heathercrowder.com
Annapolis, Maryland

Lance Nickel

"I am truly amazed at the service you guys performed. Prior to taking my computer to your shop, I contemplated looking around not really knowing what was involved in data recovery. A friend of mine had recommended MacMedics, so I figured if he was happy with your service it must be good. He was right! There is a notion out there that data recovery can be very expensive. However, that was not the case with MacMedics data recovery. I was pleasantly surprised with the price. Your rates were laid out very clearly and I felt that you guys were not going to take me to the bank. I come from 12 years in the service industry and I know what it means when to deliver exceptional service and to have a high work ethic. When I encounter companies and it employees that have the same standards and even go beyond it really makes me happy because it is very rare these days."

"I know it is hit or miss with data recovery, BUT surprisingly a very large amount of important data I needed was recovered. Being a musician as well as an Interactive Designer/Programmer, creating those files from scratch would of been difficult, let alone remembering what I had done! All of those files were there! I really appreciate the multiple attempts that were made to recover the data and the replacement of the hard drive as well as updating the OS! It's just like new! Living with my PC during that time was unbearable! Now that you guys revived my iMac, I can get back to creating! I just cannot say enough about MacMedics. What I can do however is pass on the word!!!!!"

Lance Nickel
Interactive Designer/Programmer
http://www.lancenickel.com
Baltimore, Maryland

LTC John E. Tis, M.D.

"Thanks for performing "lifesaving emergency surgery" on my G4 powerbook. In my 20 years of owning Apple computers, I have never had a problem that I could not handle at home. It just goes to figure that after I babied my laptop through the humidity of Georgia and the sands of Kuwait, that I experienced my first major problem 2 days after arriving in Iraq. My screen went blank and after trying everything over the phone that the Applecare folks could suggest, I was still without a functioning computer - without my family pictures, e-mail, or the papers that I promised I would complete while I was here."

"MacMedics came to the rescue. You called me as soon as you got my computer and within a day diagnosed the problem. You then came up with several different options for hard drive replacement (all less expensive than your competitors) and had my computer up and running within a week. My computer arrived here in Baghdad perfectly packaged, looking exactly like it had before it crashed. The desktop picture was even the same. Not only did you provide unparalleled service in a day and age when this is rare, but your price was about a third of what some competitors charge. Thanks for being there, for providing such excellent, caring support, and being true professionals."

LTC John E. Tis, M.D.
Chief, Orthopaedic Surgery
28th CSH (China Dragons)
Baghdad, Iraq

Suzanna B.

"I found myself leaving another Apple Authorized Service Provider in tears (an understatement) without any hard facts about my problem or my data. All I encountered at this store was discouragement (and condescension for not backing up my data more often). The staff at this store basically told me they couldn't help me (unless I incurred a very high cost, but even then they couldn't guarantee anything), and the price to recover my data would be anywhere from like $500 to $1500. I didn't need "warm and fuzzy" or sympathy, but they were VERY sarcastic and generally harsh (and it turns out, not even painting a realistic picture of the situation) when I was obviously upset, as my data was something of great value to me that I thought I lost forever. And then I walked in MacMedics. What a difference! I knew immediately that even if you could not restore the data from the dead hard drive, that you would give it your very best shot. Your friendly and helpful staff immediately assured me that your company could replace the hard drive free of charge (under warranty). You made a computer/technology-phobic feel absolutely comfortable, even though you couldn't guarantee a successful data recovery outcome. Ultimately, though, you replaced my hard drive with a brand new one, and saved all of my data for a very low price of $139. THANK YOU!"

Suzanna B. - Baltimore, MD.

AS Graphics

"I was in the middle of a project when my computer froze. After restarting, my secondary hard drive was no longer visible. Panic set in because all of my current projects were located on that drive and two of those were ready to go to press on that same day. My greatest fear was the complete loss of all the data and the repercussions of the loss. I contacted Mac Medics and explained the situation. I chose to drop off my CPU at their office and later that afternoon I received a call informing me that they were successful in recovering all my data. They called because they knew how important this recovery meant to me. After doing the dance of joy _ come on, you know the one _ I approved the replacement of the bad drive. In 24 hours had my CPU back with all my data and my clients never knew. Mac Medics did a great job and I recommend their service."

Ann Schroen
AS Graphics
Owings Mills, MD
http://www.annschroengraphics.com

iPod Owner

"My 12 year old daughter left her video iPod in her pants pocket where it remained through the beginning of our washing machine's rinse cycle. After hearing the banging noise, we opened the machine to pull out the wet device. Not surprisingly, the iPod no longer worked. We found MacMedics on an Internet search and set out in the skeptical hope that the iPod could be repaired at a reasonable cost. Much to our surprise and delight, MacMedics fixed it quickly and at a fraction of the cost that we (really my daughter, through many months of allowance) would have incurred to replace it. Thanks MacMedics for the repaired iPod and for our continued family harmony!"

Larry
Fulton, MD

Shane Townsend

"Well I've received my MacBook delivered back to me via your courier; and, I have to tell you that it was like getting a member of the family home from the hospital. Five days after buying my MacBook, I spilled coffee across the open laptop: I was certain that I had just spent $1,200 for coffee I wouldn't get to enjoy. I never dreamed you could have saved my files-- much less the entire computer. I am in awe of the dedication and skill it must have taken to disassemble my laptop, clean it piece by piece, and then return it to me as good as new. Thank you for the attention, the care, and the professionalism you demonstrated in far exceeding my expectations in quality of service and affordability. I highly recommend MacMedics, and would encourage any Mac user who drinks coffee to put your number on speed dial."

Shane Townsend
Baltimore, Maryland

James E. Chappell, MD, FACS

"I am thrilled to offer a testimonial as to the quality of the work you did at my home. As you know, our new iMac G5 was taking painfully long to load web pages, despite us having broadband service. I had spent HOURS on the phone with AppleCare support personnel, and they could not solve the problem. This is our first Mac, and I was beginning to lose faith in this otherwise beautiful machine."

"You came in, diagnosed the problem as being with my router and NOT my iMac, and solved the problem. Using your expertise and just plain old tenacity you solved the problem. Too often people we interact with in our daily lives do not demonstrate these two qualities, leaving jobs unfinished or poorly done, so your hard work was very much appreciated. As someone who holds his own work up to a very high standard I can see that you do the same. Thank you for all your help. Please do not hesitate to use me as a reference. If I decide to change platforms at work (or have any other Mac problems), you know I'll call you for advice."

"Thanks again."

James E. Chappell, MD, FACS
Annapolis Plastic Surgery
Severna Park, Maryland
http://www.annapolisplasticsurgery.com

Mary Jo Lazun

"This past Friday afternoon I called your office about a problem we were having getting our newly installed high-speed DSL services to work properly with our Apple AirPort Base Station and the rest of our home's Mac network. My quick conversation with a MacMedics tech gave me the clue I needed. When I got home that evening I had our AirPort base station configured properly and our network up and running in about 15 minutes."

"We had been working on this problem for almost a week. Spending hours on the phone with AppleCare and our ISP to no avail. One simple conversation with MacMedics' friendly staff and our problem was solved."

"In the future you will be getting all our business! Thanks again."

Mary Jo Lazun
Towson, Maryland

American Academy of Pain Management

"I am writing to thank you and everyone at MacMedics who dealt with the recent hardware problems with my Macintosh G5. You all worked diligently and patiently in what ended up being a long back-and-forth with Apple. I don't think I would have received the care or the outcome if not for your interface. MacMedics and the Service Partner Program really came through for me with little downtime and prompt response. Everyone who depends on their computers for their livelihoods should consider the crucial backup MacMedics provides with this program."

"I would especially like to thank Mialisa Gluckert and Jason Mininger, who worked with poise and the utmost professionalism during this extended and often frustrating process."

"Thank you again, Dana. I look forward to continuing to work with MacMedics, and I continue to recommend you to all of my friends and associates who want to keep their Macs happy."

Carol Harper
Director of Publications
American Academy of Pain Management
Owner, CHARPdesigns
Baltimore, Maryland
http://www.aapainmanage.org

Philadelphia's WB17

"The class was very well focused. The instructor did a phenomenal job of honing in on just the kinds of things that I was hoping to get out of the class, and, he is obviously a pro. Worth every penny!"

Paul Martino
Manager of Information Systems
Philadelphia's WB17
Philadelphia, Pennsylvania
http://www.wb17.com

American Petroleum Institute

"'Call MacMedics."' How many times have I uttered that phrase? When our Macs start getting jittery or we just need simple maintenance, we call MacMedics. And when we're in the market for new hardware or software, we call MacMedics. They're a dependable source for technical expertise and a trusted supplier in all things Mac."

"It's our job to be creative. It's their job to make sure we have the tools to do so. I'd say we both do our jobs very well."

Jim Van Meer
Creative Services Manager
American Petroleum Institute
Washington, DC
http://www.api.org

Bremmer & Goris Communications

"One of the great things about Macintosh computers is that they're so reliable. That's why I'm glad to have found a place to take our Macs when the unthinkable happens. When I thought I lost everything on my hard drive, MacMedics fixed it quickly, and saved the data."

Dennis Goris
Partner and Creative Director
Bremmer & Goris Communications
Alexandria, Virginia
http://www.goris.com

Kelly & Associates Insurance Group

"I'm writing to tell you how pleased we (Kelly & Associates Insurance Group) has been with Victor Gardella and MacMedics. After several years working with another local vendor and hours of frustration, someone on my team mentioned that she had been at a show recently and picked up a card for MacMedics. I called for an appointment and ending up signing a service contract on the spot. Victor has had to fix a lot of "band-aid" like solutions that our last vendor applied to our systems and he has been tremendously successful. As a result, we are working off the network better then ever and Victor is always there to answer any questions we have. It's clear to me that Mac Medics is a truly professional organization dedicated to finding real solutions and producing real results."

Tricia Wilson
Director of Corporate Communications
Kelly & Associates Insurance Group
Hunt Valley, MD

Dr. Robert W. Corell

"It is very rare these days that one can write a testimonial with as much enthusiasm as I can for the services that MacMedics provides its customers. MacMedics has continuously provided outstanding service to me for many years now, as well as to others I know. They have responded to my many time-critical service needs for my Apple computer systems, both desktops and laptops. The service is not only timely, but it is provided with the highest professional standards. Further, on a number of occasions, both the MacMedics Baltimore and MacMedics Washington offices joined together to solve my system problems. It is impossible to place a value on their service, for without it, I could not meet critical deadlines and responsibilities. It is a pleasure to work with MacMedics, and I will continue to recommend them to others without reservations."

Dr. Robert W. Corell
Senior Research Fellow, Kennedy School of Government, Harvard University, Cambridge, MA, and
Senior Fellow, the American Meteorological Society. Washington, D.C.
http://www.ksg.harvard.edu
http://www.ametsoc.org

Phil Ross

"After putting my iPod through a year of abuse, I found myself at the point that I needed to fix it or get it replaced. Wary of using a Internet based iPod repair shop, I stumbled across ipodmedics.com, who just happened to have a brick and mortar storefront I could visit about 30 minutes from my front door. After emailing them about my problem, they emailed me back (after 9:00 PM no less), quoted me a price (that was more than fair), and welcomed me to drop it off during business hours. I had no hesitation about skipping the drive, and dropping my iPod in that mail after knowing it would be well taken care of. Three days later, not only do I have a functional iPod once again, but ipodmedics.com, went above and beyond, and fixed a separate issue I had free of charge. Needless to say, I not only highly recommend them, I've already given their name to a co-worker with his own broken iPod."

Phil Ross
Baltimore, Maryland

Jim Rooney

Whenever I need help, I head on over to MacMedics who straightens me out in no time. I trust the folks at MacMedics and they certainly have gone out of their way to help me when I needed it."

Jim Rooney
Capital Gazette Newspapers
Annapolis, Maryland
http://hometownannapolis.com