Severna Park, Maryland 21146

Before you visit MacMedics 

Hi! Coming to visit MacMedics for Mac, iPhone, iPad,
Apple TV, Watch, or AirPod service?

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Monday – Friday 9:00AM – 5:00PM

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Visit MacMedics for Apple Service & Support

When you’re ready for Apple repair, service, or support, visit MacMedics Monday through Friday, 9:00 AM–5:00 PM.

We offer Apple products at the same price as the Apple Store, along with a selection of used and refurbished Macs. See our current refurbished Mac inventory on Instagram.

Quick Help at the Counter

Need a quick answer or simple fix? We offer counter service for issues we can resolve in 15 minutes or less for $49.

MacMediCARE Members may receive eligible support at no additional charge, subject to the limits of their specific membership program.

Repair Turnaround Times

  • iPhone and AirPods: Many repairs can be completed the same day, often in two hours or less
  • Mac repairs: Typical turnaround is one to three business days
  • Some repairs require special-order parts or Apple depot service, which can extend turnaround time

If you are traveling a significant distance, please call or email us first to confirm repair eligibility, parts availability, and estimated turnaround time. First-time visitor? Please review our website’s directions before heading over.

Before Your iPhone or iPad Repair

Please complete these steps before your appointment or walk-in visit:

  • Back up your device to iCloud or a Mac/PC.
  • Turn off Find My before service. Apple requires this before repair can begin.
  • Make sure you know your Apple Account password. If we have to take time to help you reset it, we charge $29

Need help turning off Find My? Follow our step-by-step Find My instructions.

If your iPhone, iPad, or Mac is too damaged to turn off Find My, follow the instructions on that page carefully. If you are unable to complete the process and provide your Apple Account credentials, MacMedics can assist as a last resort for a $29 fee.

iPhone Service Appointments

For Apple-authorized iPhone service, please make an appointment through Apple Support. Walk-in repair availability may also be available.

If you arrive by 10:00 AM, many eligible iPhone repairs can be completed by approximately 3:00 PM, subject to technician availability, parts availability, device condition, and Apple service requirements.

MacMedics cannot exchange a malfunctioning iPhone for a replacement device in store in the same manner as an Apple Store. Some repairs must be sent to Apple’s repair depot.

Screen Repair Requirements

MacMedics performs many in-store iPhone screen repairs, including supported models from the iPhone 11 through iPhone 17 Pro Max. (MacMedics stock all iPhone batteries up to iPhone 15 and all screens up to iPhone 14 Pro Max. If you have a new iPhone we can still help by ordering the part and keeping the iPhone or in certain cases you can take it home while we wait for the part!

Before arriving for a screen repair:

  • Remove the case and inspect the phone.
  • Confirm that the phone is not bent.
  • Confirm that the rear glass is not broken.

A bent frame or damaged rear glass may affect whether a screen-only repair is possible and may require a different repair solution.

Software Help & Data Recovery

We can perform an iPhone or iPad software restore for $49. A standard restore erases the device and does not preserve data.

If you need data recovered from a damaged, inaccessible, or locked iPhone, data-recovery service starts at $349. Recovery is not guaranteed and depends on the device’s condition, encryption status, and whether the data is still intact.

Apple service appointments are intended for repair-related diagnostics and service. They do not include device training, app assistance, account help, or general one-on-one software support. If you need personalized help, we can schedule a remote session or an in-store support appointment.

Important Repair Information

Please read the following before any iPhone, iPad, or Mac repair:

  • Back up first. Always back up your iPhone or iPad to iCloud, a Mac, or a PC before service.
  • Your data is your responsibility. Apple and MacMedics cannot guarantee preservation of data during repair. If Apple replaces your device, your original data may not be returned with it.
  • Turn off Find My before service. This is required for Apple service and most iPhone, iPad, and Mac repairs.
  • Restores may be required. For battery concerns, cellular or Wi-Fi issues, crashes, lockups, performance issues, and other internal problems, Apple may require a full software restore as part of diagnosis.
  • Restore pricing: A restore with no data preservation is $49. Backup and restore service is $99.
  • Activation Lock: If an iPhone or iPad is Activation Locked, MacMedics cannot bypass or remove the lock.
  • Apple Account passwords: To reset an Apple Account password, visit iforgot.apple.com.
  • Data restoration help: Advice on backing up is available, but restoring personal data, apps, passwords, and settings after a repair is separate support work and is not included with standard repair service.

MacMedics is proud to have been named Best of Annapolis for Computer Repair.

At MacMedics we’re following health and safety guidance from Apple: First of all, we’d like to thank all of our customers for their fantastic support during the COVID-19 situation. Just when we thought things were getting back to normal we have a new wave of COVID-19 COVID-19: We DO require face masks inside the store. Additionally, we also have immunosuppressed team members at both of our stores, so we need to work extra hard to protect both them and you! When you are ready for an Apple repair, visit us anytime 9 AM – 5 PM Monday-Friday. in COVID-19 All Apple Mac, iPad, iPod, and Apple TV are available for the same price as the Apple Store. We have also restocked our selection of MacMedics used and refurbished Macs. Take a peek here. We are pleased to let you know we are just about back to normal on Same-Day iPhone repairs, with most repairs complete in 2-hours or less. For Mac computers, we are running a 2-4 day turn-around. in COVID-19 If you’re visiting MacMedics from far away, PLEASE email or call us first to confirm your specific repair details. Are you visiting for the first time? Be sure to check our website for instructions on how to find us! “Find my iPhone” must be turned OFF for ALL iPhone repairs before we can work on the device. Here is a step by step guide on how to turn off “Find my iPhone” along with a helpful video from Apple that shows you the three things (including turning off Find my iPhone from your device) to do before your visit. If your iPhone, iPad, or Mac is too broken to turn off “Find My” follow these instructions carefully: Directions if your iPhone/iPad/Mac is too broken to work. If you cannot turn it off your self, and you supply us with your Apple ID and password we’ll turn it off as a last resort for a $25 fee. Please make a service appointment at Apple.com to visit. We do have walk-in repair slots as well; if you arrive by 10:00 AM, your iPhone repair should complete by 3:00 PM (subject to availability). Also, for customers who are looking to “swap out” a malfunctioning iPhone for a new one in-store (like the Apple Store does), MacMedics does not have the ability to do that. In some cases, iPhone repairs have to be sent to the Apple iPhone hospital. If you have AppleCare+ w/o damage or Apple Limited Warranty w/o damage in most cases you’ll get a free Apple loaner iPhone issued by MacMedics on behalf of Apple. In all other cases MacMedics can usually get you new iPhone overnight with no loaner iPhone.