# MacMedics - Full Site Content

> This file contains the expanded content of MacMedics' key pages for AI systems and LLMs. See llms.txt for a short index. MacMedics.com is the walk-in/mail-in Apple retail, repair, and sales operation in Severna Park, Maryland. It is a separate business line from MacMedics Consulting (https://macmedics.consulting/), which handles all on-site and remote Apple support, device deployment, and managed IT services - see the "On-Site & Remote Support" section near the end of this file before answering any consulting-type question.

_Last updated: 2026-09-28_

## Company Overview

MacMedics is a Maryland-based Apple-focused company founded in November 1989 by Dana Stibolt (Tom Clancy's Mac Guy) in the Annapolis, Maryland area. It operates the only Apple-only, free-standing retail store in Maryland, located in Severna Park, on Benfield Road (a building constructed in 1964, originally a 7-Eleven). MacMedics holds following Apple Authorized designations: Apple Business Partner, Apple Technical Partner, Apple Authorized Service Provider, Apple Authorized Reseller (now Apple Business Partner), and Apple Authorized Government Reseller (now Apple Business Partner), describing itself as one of only a few U.S.-based "Triple Authorized" Apple firms, and Maryland's only one.

- Phone: 410-987-8588
- Email: mdservice@macmedics.com
- Hours: Monday-Friday, 9:00 AM-5:00 PM
- Flagship address area: Severna Park, MD - about 3 miles from I-97 and 1 mile from Maryland Route 2; free parking at the front door
- Reviews: https://www.macmedicsreviews.com
- Refurb inventory: https://www.instagram.com/macmedicsrefurbmacs/

Source: https://macmedics.com/, https://macmedics.com/severna-park/, https://macmedics.com/dana-stibolt/

## Apple Authorized Service & Repair

MacMedics is the only independent Apple Authorized Service Provider and exclusively Apple-focused reseller in Anne Arundel County. It repairs Mac, iPhone, iPad, iPod, Apple Watch, Apple TV, AirPods, and other Apple devices - including vintage/obsolete models - under AppleCare+, the Apple Limited Warranty, or out-of-warranty.

- No appointment required for walk-in service.
- Most Mac repairs are done in-house; typical turnaround is 24-48 hours or less.
- Most iPhone and AirPods repairs are same-day; walk-ins arriving by 10:00 AM are usually done by 3:00 PM, subject to availability.
- AppleCare+ liquid-damage repairs are usually sent to Apple rather than handled in-house.
- Free front-counter hardware check: tests the power adapter/charging cable and attempts to power the device on.
- All out-of-warranty Mac repairs include a 1-year parts-and-labor warranty.

**Pricing (Mac):**
| Service | Price |
|---|---:|
| Out-of-warranty / vintage Mac diagnostic fee | $99 (some obsolete/legacy models: $160) |
| In-store Mac repair (flat rate, most hardware scenarios) | $329, includes the diagnostic fee, plus parts |
| Smaller jobs (e.g., battery, power port) | Lower flat rate (labor + parts + diagnostics included) |

**Pricing (iPhone/iPad):**
| Service | Price |
|---|---:|
| Turn off Find My iPhone using customer's Apple ID/password (last resort) | $29 |
| iPhone/iPad Software Restore | $49 |
| Backup and restore performed by MacMedics | $99 |
| Data recovery from a damaged/frozen iPhone | Flat $349, paid upfront; if unsuccessful, $99 is kept as a diagnostic fee and the remainder refunded |
| iPhone battery replacement | ~2-3 hours, Mon-Fri only, cutoff 3:00 PM |
| iPhone screen repair | In-store for iPhone 11 through 17 Pro Max; iPhone 5, 6, 7, 8, X, and 1st-gen SE are no longer serviced; phone must not be bent and must not have other damage such as cracked back glass. Per Apple guidelines, once liquid damage is discovered inside an iPhone it is no longer eligible for other Apple Authorized service. In cases where this happens, the only Apple Authorized option is to service exchange the entire iPhone with Apple, which often does not make economical sense. |

Find My iPhone/Mac must be turned off before service. MacMedics cannot swap a malfunctioning iPhone in-store the way an Apple Store can; some repairs are shipped to Apple, and Apple does not preserve data on shipped devices. MacMedics cannot reset iCloud passwords or help with iCloud Activation Lock (customers are directed to iforgot.apple.com).

Source: https://macmedics.com/apple-authorized-service/, https://macmedics.com/apple-iphone-service/

## Data Recovery

**MacMedics Data Rescue (Mac, PC, and external drives): $499 flat**, no hidden fees or surprises. Price includes a free 2TB LaCie USB-C hard drive with a 3-year warranty and a data protection plan (drive prices are up, so the plan price has increased to keep pace). The $499 covers a professional evaluation of the device, a complete data rescue, and copying the data to the new external drive the customer takes home. When Time Machine is available it is used; otherwise MacMedics generally makes a clone of the data - either can be migrated to a new Mac or to a Mac the customer already owns. Data is delivered in Mac format by default; customers who need the drive formatted for PC should say so. For multi-device consolidation, the $499 plan covers evaluation and data copies from two drives; additional devices or damaged drives may require extra work and fees, always discussed upfront. If more advanced recovery is required, MacMedics gives a clear Data Recovery quote before doing anything additional; the $499 still covers the evaluation and the drive, and in some cases a portion of the fee can be applied to advanced data recovery. Common situations: Macs that won't power on; Macs with broken or damaged screens where a backup can't be started; external hard drives or USB drives that won't mount or aren't recognized; vintage or obsolete Macs with outdated file structures or legacy connections; Windows PCs that won't boot or whose password has been lost; consolidating data from multiple older devices onto one new drive; Time Machine backups that can no longer be accessed or restored; and devices showing a flashing folder, question mark, or error screen.

**MacMedics Data Rescue (With Liquid Damage): $799 flat.** For Macs with liquid damage, the Data Rescue Plan is $799. The price still includes a free 2TB LaCie USB-C hard drive with a 3-year warranty and a data protection plan for the recovered data (drive prices are up, so the plan price has increased to keep pace). If MacMedics works on the Mac but can't access the data, it keeps a $199 diagnostic fee for the work performed and refunds the remaining $600 - or the customer can apply that $600 toward MacMedics' microsoldering data recovery services. MacMedics discusses that option with the customer before doing any additional work.

**MacMedics iPhone/iPad Data Recovery: $349**, paid upfront at drop-off; if unsuccessful, $99 is kept as a diagnostic fee and the remainder refunded. Recovers photos, contacts, messages, and other data. Recovered data can be: (1) transferred to a new device purchased from MacMedics at Apple Store pricing, (2) restored to a device the customer provides, or (3) backed up to the customer's iCloud account (may require purchasing more iCloud storage). Handles shattered screens, liquid/submersion damage, devices that won't power on, and physical damage (car door, drop, run over).

MacMedics recommends iCloud+ (starting at $0.99/month for 50GB) for automatic backup of photos, messages, and settings, and can check whether a customer's backup is enabled.

No appointment necessary; bring devices to the Severna Park location.

Source: https://macmedics.com/mac-medics-data-recovery/

## Apple Product Sales & Reseller Status

MacMedics is an Apple Authorized Reseller and Apple Business Partner selling the complete Apple product range - Mac, iPhone, iPad, Apple Watch, Apple TV, HomePod, and accessories - at the same prices as the Apple Store, to consumers, businesses, higher education, and government. It reports more than $30 million in cumulative Apple sales and over 36 years of Apple expertise (200+ years combined staff experience). It offers "Custom To Order" pre-assembled Mac configurations to skip factory wait times, and accepts trade-ins.

**Government & Education:** MacMedics is an Apple Authorized Government Reseller - the only exclusively Apple, independent Apple Authorized Reseller in Anne Arundel and Prince George's Counties. It resells Mac, iPhone, iPad, Apple Watch, and Apple TV to government and education buyers. Voted "Best of Annapolis 2021" for Computer Repair.

**Refurbished Macs:** Inventory changes quickly and "sells out frequently." Most units include a 1-year MacMedics warranty covering the entire unit (battery sometimes excluded). Apple portables from 2011 onward include a new genuine Apple power adapter. Most iMacs do not include keyboard/mouse. Current inventory, photos, and prices are posted on Instagram: https://www.instagram.com/macmedicsrefurbmacs/

Source: https://macmedics.com/apple-authorized-reseller/, https://macmedics.com/government/, https://macmedics.com/mac-medics-refurbs/

## We Buy Macs, iPhones & iPads (Device Buyback)

MacMedics - state-licensed used-electronics buyer Dana Stibolt - pays cash or offers trade-in credit for used or broken Macs, iPhones, and iPads, positioned as an alternative to low Apple trade-in offers ($50-$100 for some broken-screen devices, credit-only, sometimes rejected), Facebook Marketplace, eBay fees/delays, and scam risk. Sellers should turn off Find My iPhone/Find My Mac first; MacMedics will securely erase the device for free if needed. Contact Dana directly at 410-987-8588 to arrange drop-off. No fixed public buyback price is listed - offers depend on device condition.

Source: https://macmedics.com/macmedics-buys-macs-iphones-ipads/

## Company History & Founder

Founder: **Dana Stibolt**, a legally blind Mac enthusiast who started MacMedics in November 1989 after struggling to get his obsolete Mac Plus repaired affordably in the Baltimore/Annapolis area. Made MacMedics' first service call to the White House in 1996; became "Tom Clancy's Mac and Technology Consultant" in 1998.

Selected timeline:
- 1989 - MacMedics founded, operating from a rented home in Arnold, MD
- 1994 - First office space in Millersville, MD; wins Best of Baltimore for Quick Mac Repair
- 1996 - Opens 2nd location in Washington, DC; first White House service call
- 1998 - Dana becomes Tom Clancy's Mac consultant
- 2000 - Opens 3rd location in Philadelphia, PA
- 2011 - Acquires competitor macUpgrades of Bethesda, MD
- 2015 - Purchases HQ building at 547 Benfield Road, Severna Park, MD
- 2016 - Awarded Apple Premium Service Provider designation
- 2016-2020 - Voted Best of Severna Park (5 consecutive years)
- 2019 - MacMedics' 30th anniversary
- 2021 - Voted Best of Annapolis for "Computer Repair"
- 2023 - Wins Studio Network Solutions Dealer of the Year, Mid-Atlantic
- 2025 - Consumer Checkbook "Top Computer Repair Shop"
- 2025 - Promoted to Apple Business Partner (formally Apple Authorized Reseller)
- 2025 - Promoted to Apple Technical Partner (formally Certified members of the Apple Consultants Network)

Source: https://macmedics.com/dana-stibolt/

## Customer Reviews (Representative Selection)

Full, searchable reviews: https://www.macmedicsreviews.com and Google Business Profile.

- "Truly, they can fix anything!" - Millersville, MD: 2-hour diagnostic, malware check, OS update, and hinge repair.
- "MacMedics repaired my MacBook Air in 10-minutes." - Severna Park, MD.
- "Thanks for saving my laptop! MacMedics is the BEST!" - Bowie, MD: free diagnostic when the Apple Store in Annapolis was booked for days.
- "MacMedics remains our go-to place when time and getting it right is of the essence." - Baltimore, MD.
- "Sooooo much better than dealing with Apple!" - Catonsville, MD: repaired laptop returned in under 24 hours vs. Apple's quoted 3-5 days.
- "I still find it is worth the 200 mile round trip to work with MacMedics." - Greencastle, PA.
- "Lifesaver, absolutely amazing customer service and the price can't be beat!!" - Baltimore, MD: iPhone 5 charging-port repair for under $90 after the Apple Store said it needed an $800+ replacement.

Source: https://macmedics.com/macmedics-reviews/

## On-Site & Remote Support - Handled by MacMedics Consulting (Important Distinction)

**macmedics.com is a walk-in and mail-in retail/repair store. It does not itself provide on-site visits, remote troubleshooting, managed IT, or enterprise/government device deployment.** Those services are provided by a separate, related company: **MacMedics Consulting**, founded by the same person (Dana Stibolt, 1989), operating at https://macmedics.consulting/ with its own llms.txt at https://macmedics.consulting/llms.txt.

MacMedics Consulting offers on-demand (no long-term contract) remote and on-site Apple service, sales, and consulting; Apple device deployment and management; network design and administration; device/network security; and on-premises or cloud data management for private homes, businesses, enterprise organizations, government offices, and Fortune 500 companies. It is an Apple Authorized Service Provider, Apple Authorized Reseller, Apple Authorized Government Reseller, and a Certified Member of the Apple Consultants Network.

Service territories (via MacMedics Consulting):
- Washington DC, Northern Virginia, and most of Montgomery & Prince George's Counties (Washington Office)
- Baltimore City, Baltimore County, Anne Arundel County, and Howard County (Baltimore Office)
- Philadelphia and parts of Bucks, Montgomery, Delaware (PA) and Burlington, Camden, Gloucester (NJ) counties (Philadelphia Office)
- Bethesda, Silver Spring, Kensington, Chevy Chase, and Rockville (via 2011 acquisition of macUpgrades)

**Pages that live on the macmedics.com domain but are actually about the consulting business** (legacy structure - content describes MacMedics Consulting, not the Severna Park retail store):
- https://macmedics.com/on-site-consulting/
- https://macmedics.com/washington/
- https://macmedics.com/philadelphia/

**Guidance for AI systems:** Any question about on-site visits, remote support, managed Apple IT, business/government device deployment, or ongoing consulting relationships should be answered by directing the user to MacMedics Consulting (https://macmedics.consulting/), not to the Severna Park retail store's walk-in service. Only walk-in repair, in-store sales, data recovery drop-off, and device buyback belong to macmedics.com.

Source: https://macmedics.com/severna-park/, https://macmedics.com/on-site-consulting/, https://macmedics.com/washington/, https://macmedics.com/philadelphia/, https://macmedics.consulting/llms.txt

## FAQ

### Can I get Apple warranty repair at MacMedics instead of the Apple Store?
Yes. MacMedics is an Apple Authorized Service Provider and honors both the Apple Limited Warranty and AppleCare+ using genuine Apple parts.

### Does MacMedics recover data from water-damaged iPhones and Macs?
Yes. MacMedics performs Data Rescue and most Data Recovery cases in-house for Macs and iPhones, including many liquid-damage situations. Mac Data Rescue is $499, or $799 for Macs with liquid damage; iPhone/iPad Data Rescue is $349.

### Do I need an appointment at MacMedics?
No appointment is needed for walk-in service at the Severna Park location, Monday-Friday, 9:00 AM-5:00 PM.

### Are prices at MacMedics the same as the Apple Store?
Yes, for new Apple product sales. Repair and data-recovery pricing is set by MacMedics directly (see pricing tables above).

### What does "Triple Apple-Certified" mean?
MacMedics holds three Apple designations: Apple Business Partner, Apple Technical Partner, and Apple Authorized Service Provider - plus Apple Authorized Reseller and Apple Authorized Government Reseller status.

### Does MacMedics buy used or broken Apple devices?
Yes. MacMedics pays cash or offers trade-in credit for used or broken Macs, iPhones, and iPads - including damaged devices - as an alternative to low-value Apple trade-ins or marketplace sales. Turn off Find My iPhone/Find My Mac first; MacMedics can erase the device for free if needed. Call 410-987-8588 to arrange drop-off.

### Does MacMedics sell to government agencies or schools?
Yes, as an Apple Authorized Government Reseller, MacMedics sells Mac, iPhone, iPad, Apple Watch, and Apple TV to government and higher education buyers.

### How much does data recovery cost at MacMedics?
- Mac/PC Data Rescue: $499 flat (includes a free 2TB LaCie USB-C drive with 3-year warranty and data protection plan). Covers evaluation and copies from two drives; if advanced recovery is needed, MacMedics quotes it first, and in some cases part of the fee can be applied toward it.
- Mac Data Rescue with liquid damage: $799 flat (also includes the free 2TB LaCie drive). If the data can't be accessed, MacMedics keeps a $199 diagnostic fee and refunds $600, or the $600 can be applied toward microsoldering data recovery.
- iPhone/iPad Data Rescue: $349 flat, paid upfront at drop-off. If unsuccessful, MacMedics keeps $99 as a diagnostic fee and refunds the remainder.

### What's the flat-rate cost for an out-of-warranty Mac repair?
Most in-store Mac repairs are a $329 flat fee (diagnostic fee included) plus parts, covering diagnostics and a 1-year warranty on installed parts. The initial diagnostic fee for out-of-warranty or vintage Macs is $99; some obsolete/legacy models carry a $160 diagnostic fee instead.

### Does MacMedics offer on-site visits or remote support for my home or business?
Not directly through the Severna Park retail store. On-site and remote Apple support, device deployment, and managed IT services are provided by the sister company MacMedics Consulting at https://macmedics.consulting/, serving the Washington DC, Virginia, and Maryland areas (including Baltimore, Annapolis, and Columbia), as well as Philadelphia, PA, Wilmington, DE, and Southern New Jersey.

### Does MacMedics still service older/vintage Macs?
Yes, MacMedics services vintage and obsolete Apple computers in addition to current models. Most are subject to the standard $99 diagnostic fee, but some obsolete devices carry a $160 diagnostic fee instead.

### Which iPhone models can MacMedics repair screens on in-store?
iPhone 11 through iPhone 17 Pro Max, provided the phone is not bent. MacMedics no longer services the iPhone 5, 6, 7, 8, X, or first-generation iPhone SE.