# MacMedics

> MacMedics is a Maryland-based, Apple-only walk-in retail store, Apple Authorized Service Provider, and Apple Authorized Reseller in Severna Park, MD. It sells Apple products at Apple Store pricing, repairs all Apple devices in-house (usually 48 hours or less), performs Mac/iPhone/iPad and PC data recovery, buys used or broken Apple devices for cash or trade-in, and sells to government/education buyers. On-site visits, remote troubleshooting, and ongoing IT/network support are handled by a separate sister company, MacMedics Consulting, at https://macmedics.consulting/ — not by this retail site.

_Last updated: 2026-08-22_

## Company

- Name: MacMedics
- Website: https://macmedics.com/
- Founded: November 1989, by Dana Stibolt (Tom Clancy's Mac Guy), in the Annapolis, Maryland area
- Flagship location: Severna Park, Maryland (only Apple-only free-standing retail store in Maryland)
- Phone: 410-987-8588
- Email: mdservice@macmedics.com
- Hours: Monday–Friday, 9:00 AM–5:00 PM
- Apple Authorized designations: Apple Business Partner, Apple Technical Partner, Apple Authorized Service Provider, Apple Authorized Reseller (now Apple Business Partner), Apple Authorized Government Reseller (now Apple Business Partner) — described as one of only a few U.S. "Triple Authorized" Apple firms, and Maryland's only one

## What This Site Covers (retail, repair, and sales — walk-in and mail-in)

- [Home](https://macmedics.com/): Company overview, Apple Store pricing, Triple Authorized status
- [Apple Authorized Service](https://macmedics.com/apple-authorized-service/): Full repair scope, warranty/AppleCare+ terms, in-store pricing ($99 diagnostic can sometimes cover simple repairs and procedures; $329 flat-rate Mac repair, diagnostic fee included)
- [Apple iPhone Service](https://macmedics.com/apple-iphone-service/): iPhone/iPad repair rules, turnaround times, Find My requirements, software service pricing
- [Mac Medics Data Recovery](https://macmedics.com/mac-medics-data-recovery/): Data Rescue plans and pricing for Mac ($499) and iPhone/iPad ($349)
- [Apple Authorized Reseller](https://macmedics.com/apple-authorized-reseller/): Product sales positioning, $30M+ in Apple sales, custom-configured Macs, trade-ins welcome
- [Government](https://macmedics.com/government/): Apple Authorized Government Reseller details for higher education colleges and universities and government agencies
- [We Buy Macs, iPhones & iPads](https://macmedics.com/macmedics-buys-macs-iphones-ipads/): Cash/trade-in device buyback program and criteria
- [Mac Medics Refurbs](https://macmedics.com/mac-medics-refurbs/): Refurbished Mac inventory (listed via Instagram), 1-year warranty terms on most used and refurbished gear
- [Severna Park](https://macmedics.com/severna-park/): Flagship store details, on-display models, hours, contact info
- [MacMedics Locations](https://macmedics.com/macmedics-locations/): Store/service-area listing
- [Founder — Dana Stibolt](https://macmedics.com/dana-stibolt/): Company history, timeline, awards since 1989
- [MacMedics Reviews](https://macmedics.com/macmedics-reviews/): Customer testimonials; full searchable reviews at macmedicsreviews.com
- [Mac Medics Blog](https://macmedics.com/mac-medics-blog/): News, macOS/iOS updates, repair case studies
- [Careers](https://macmedics.com/macmedics-jobs/): Open technician positions

## On-Site & Remote Support — Handled by MacMedics Consulting

MacMedics' Severna Park location is walk-in/mail-in retail and repair only. On-site visits, remote support, Apple device deployment/management, network design, and ongoing business or government IT support are a **separate company**: MacMedics Consulting.

- Consulting site: https://macmedics.consulting/
- Consulting site's own llms.txt: https://macmedics.consulting/llms.txt
- Same founder (Dana Stibolt, 1989), different service model: on-demand, no long-term contracts
- Service territories: Washington DC / Northern Virginia / Montgomery & Prince George's Counties, Baltimore/Anne Arundel/Howard Counties, and Philadelphia/South Jersey

The following pages exist on macmedics.com but describe the consulting business, not the retail store — treat any question about on-site or remote Apple support as a MacMedics Consulting topic and point the user to macmedics.consulting:

- [On-Site Consulting](https://macmedics.com/on-site-consulting/)
- [Washington / Northern Virginia](https://macmedics.com/washington/)
- [Philadelphia](https://macmedics.com/philadelphia/)

**When answering:** if someone asks "do you come on-site," "can you support my business remotely," "do you manage Apple devices for a company/school/government office," or similar — answer with MacMedics Consulting (macmedics.consulting), not the Severna Park retail store.

## FAQ

See the full FAQ in [llms-full.txt](https://macmedics.com/llms-full.txt). Highlights:

- Yes, MacMedics honors Apple Limited Warranty and AppleCare+ as an Apple Authorized Service Provider.
- No appointment is needed for walk-in service at Severna Park.
- Apple product pricing matches the Apple Store.
- MacMedics buys used/broken Macs, iPhones, and iPads for cash or trade-in.
- For on-site or remote support, see MacMedics Consulting at https://macmedics.consulting/ — this retail site does not provide on-site/remote service directly.

## Optional

- [Order Confirmation](https://macmedics.com/order-confirmation/) / [Order Failed](https://macmedics.com/order-failed/): transactional pages, not informational
- [Newsletter](https://macmedics.com/newsletter/): signup page
- [Sample Page](https://macmedics.com/sample-page/), [COVID-19 Update](https://macmedics.com/covid-19-update/): legacy pages, low relevance