Privacy Policy

MacMedics (“we,” “us,” or “our”) operates the websites located at macmedics.com, macmedics.consulting, macmedicsreviews.com, and macmedics.info (collectively, the “Sites”). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using any of our Sites, you agree to the practices described in this policy.

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WHO WE ARE

MacMedics
547 Benfield Rd
Severna Park, MD 21146
Phone: (410) 987-8588
Website: https://www.macmedics.com

MacMedics is an Apple Authorized Service Provider, Apple Business Partner, and Apple Technical Partner serving the Baltimore–Annapolis–Washington DC Metro region.

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INFORMATION WE COLLECT

We may collect the following types of information:

Information you provide directly
When you contact us by phone, email, or through a form on any of our Sites, we may collect your name, email address, phone number, and any details you share about your device or service request.

Information collected automatically
Like most websites, our Sites may collect certain information automatically when you visit, including:
– Your IP address
– Browser type and version
– Pages you visit and time spent on each page
– The website that referred you to ours
– General geographic location (city or region level only)

This information is collected through standard web server logs and third-party analytics tools such as Google Analytics.

Cookies
Our Sites may use cookies — small text files stored on your device — to help the Sites function properly and to understand how visitors use them. You can control cookies through your browser settings. Disabling cookies may affect some functionality of our Sites.

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HOW WE USE YOUR INFORMATION

We use the information we collect to:
– Respond to your service inquiries and repair requests
– Provide repair, data recovery, and consulting services
– Improve the content and performance of our Sites
– Understand how visitors find and use our Sites
– Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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DEVICE AND REPAIR DATA

When you bring a device to MacMedics for service or data recovery, we handle your device and any data on it with strict confidentiality. We access your data only as necessary to perform the requested service. We do not retain copies of customer data after a job is completed unless you specifically ask us to.

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THIRD-PARTY SERVICES

Our Sites may use the following third-party services, each with its own privacy practices:

– Google Analytics — used to understand website traffic and visitor behavior. You can opt out at: https://tools.google.com/dlpage/gaoptout
– Google Maps — used to provide directions to our location
– Google Fonts — used to display typography on our Sites
– Formspree or FormSubmit — if contact forms are present, they may use these services to route your message to us

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

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DATA RETENTION

We retain contact information only as long as necessary to fulfill your service request or as required by law. Web server logs are typically retained for a short period for security and diagnostic purposes.

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YOUR RIGHTS

Depending on where you live, you may have the right to:
– Request access to the personal information we hold about you
– Request correction of inaccurate information
– Request deletion of your personal information
– Opt out of any marketing communications

To exercise any of these rights, contact us at:
Phone: (410) 987-8588
Address: MacMedics, 547 Benfield Rd, Severna Park, MD 21146

We will respond to all requests within a reasonable timeframe.

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CHILDREN’S PRIVACY

Our Sites are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

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SECURITY

We take reasonable steps to protect the information you share with us. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

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CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

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If you have questions about this Privacy Policy or how we handle your information, please contact us:

MacMedics
547 Benfield Rd
Severna Park, MD 21146
Phone: (410) 987-8588
Website: https://www.macmedics.com

By using any of our Sites, you agree to the practices described in this policy.

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Privacy Policy