Washington / Severna Park / Philadelphia

Apple iPhone Service

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If you’re visiting MacMedics from far away, PLEASE email us first to confirm your specific repair details. Are you visiting for the first time? Be sure to check our website for instructions on how to find us!

“Find my iPhone” must be turned OFF for ALL iPhone repairs before we can work on the device.

Here is a step by step guide on how to turn offFind my iPhone along with a helpful video from Apple that shows you the three things (including turning off Find my iPhone from your device) to do before your visit. If your iPhone, iPad, or Mac is too broken to turn off “Find My” follow these instructions carefully: Directions if your iPhone/iPad/Mac is too broken to work. If you cannot turn it off your self, and you supply us with your Apple ID and password we’ll turn it off as a last resort for a $25 fee.

Current turnaround times: For iPhone repairs, we now have a limited number of same-day repairs. Please make a service appointment at Apple.com to visit. We do have walk-in repair slots as well; if you arrive by 10:00 AM, your iPhone repair should complete by 3:00 PM (subject to availability). For Mac repairs, turn around time is now 24-72 hours.

Also, for customers who are looking to “swap out” a malfunctioning iPhone for a new one in-store (like the Apple Store does), MacMedics does not have the ability to do that. In some cases, iPhone repairs have to be sent to the Apple iPhone hospital. If you have AppleCare+ w/o damage or Apple Limited Warranty w/o damage in most cases you’ll get a free Apple loaner iPhone issued by MacMedics on behalf of Apple. In all other cases MacMedics can usually get you new iPhone overnight with no loaner iPhone.

If you have a broken iPhone screen:

• MacMedics has the ability to perform iPhone (6s – 11 Pro Max) screen repairs in store. Please note that iPhone 5, 6, and (old) SE are mail-in service only for screen repair.

• MacMedics can only repair your iPhone screen if it’s not bent. Please remove your iPhone from your case and check to ensure it’s NOT bent, and that the glass on the back of the iPhone is NOT broken before arriving for your screen replacement appointment.

MacMedics iPhone glass repair prices:

iPhone SE 1st Gen. – $154 (Apple Mail-In Service Only)
iPhone 6 – $154 (Apple Mail-In Service Only)
iPhone 6s/7/8 – $174
iPhone 6s/7/8 Plus – $194
iPhone 10/10s – $304
iPhone 10r – $224
iPhone 10s Pro Max – $354
iPhone 11 – $224
iPhone 11 Pro Max – $354
iPhone 12 mini – $254
iPhone 12/12 Pro – $304
iPhone 12 Pro Max – $354

There are no iPhone 12 service parts yet, so for now it’s a whole unit exchange for broken screens.

iPhone Software Restore – $49
iPhone Backup & Restore – $99
With AppleCare+ $29.

If you have an iPhone 8, 10, 11, or 12 and your front AND/OR the back glass is broken it’s usually a 24-hour replacement (with COVID-19 supply chain issues it can take 1-3 days in some cases) with no loaner. If you have AppleCare+ it’s $99

If your appointment is for iPhone liquid damage:

• Apple will usually mail a replacement iPhone for you to MacMedics the next business day. (with COVID-19 supply chain issues and due to the holiday season it can take 1-3 days in some cases)

• If you have AppleCare+, Apple will NOT give you a free loaner overnight, they will only give you a loaner if your repair has to be sent to Apple for repair. You can rent one from MacMedics if needed.

MacMedics battery & software repair prices:

iPhone SE 1st Gen., 6, 7, & 8 Battery Service – $64
iPhone 10, 11, &12 Battery Service – $84
iPhone Software Restore – $49
iPhone Backup & Restore – $99

Battery replacements can take approximately 2-3 hours. We stop accepting iPhone battery service at 10:00 AM. We only perform battery repairs Monday – Friday.

If your iPhone’s glass face is cracked or have ANY non-Apple parts in your iPhone, we might not be able to replace the battery without further damaging the glass, LCD, or the screen protector. If an iPhone does not meet our service criteria, we reserve the right to refuse the service. If you have a glass screen protector installed it might not survive the process.

Please let us know if the unit has suffered any liquid damage or has any other damage that we may not be able to see until we open up the iPhone.

Also, If you have ever made an insurance claim with your carrier, it’s possible that you have an iPhone with non-Apple parts installed.

MacMedics iPhone whole unit replacement or liquid damage prices:

$289 – $619

If your appointment is for iPhone or iPad software issues:

• MacMedics can restore your iPhone or iPad with a “Software Restore” for $49. If you need the data recovered from a damaged or locked iPhone our price for that service starts at $199

• We do not perform iPhone or iPad training or other software assistance under Apple service appointments. If you need one-on-one help see our page at: http://www.macmedics.com/training.htm

Other VERY important information regarding ALL repairs:

• Back up your iPhone or iPad with iTunes (Finder in Catalina/Big Sur) and/or iCloud BEFORE your visit

• Apple does not preserve the data on your phone (if we have to ship your iPhone or iPad to Apple). The device returned to you may be a replacement.

• Turn OFF Find My iPhone BEFORE visiting (found under iCloud in Settings)

• If you are having a battery issue or some other internal issue (like no WiFi, Cell Signal issues, crashing, lockups, or other random issues, Apple will first ask to have your iPhone restored. In order to do that, you DO need to be backed up first. If we do it, we charge $25 to restore an iPhone (with no data preservation) or $50 to back up and restore.

• We cannot help you reset your iCloud password. If need to reset it, goto iforgot.apple.com

• If your iPhone or iPad is iCloud Activation Locked, there is nothing we can do to help.

Your data on your iPhone is 100% your responsibility. We can give advice on how to backup to iCloud or your computer. We DO NOT help with restoring your data back to your iPhone.

iphone service :Here is a step by step guide on how to turn off “Find my iPhone“ along with a helpful video from Apple that shows you the three things (including turning off Find my iPhone from your device) to do before your visit. If your iPhone, iPad, or Mac is too broken to turn off “Find My” follow these instructions carefully: Directions if your iPhone/iPad/Mac is too broken to work. If you cannot turn it off your self, and you supply us with your Apple ID and password we’ll turn it off as a last resort for a $25 fee.