Severna Park

 

Apple Authorized iPhone Service

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MacMedics iPhone & iPad Repair Information

Before You Visit:

If you are traveling a significant distance to visit MacMedics, please email or call us first so we can confirm that we can help with your specific repair.

First visit? Please review our website’s directions before you leave so you can find us easily.

Find My must be turned off before we can service any iPhone, iPad, or Mac. Follow our step-by-step Find My instructions, including Apple’s video guidance. If the device is too damaged to use, follow the same instructions for disabling Find My remotely.

If you cannot disable Find My yourself and provide your Apple Account credentials, we can assist as a last resort for a $29 fee. We cannot service an Activation Locked device.

Current Turnaround Times:

  • iPhone repairs: A limited number of same-day appointments may be available. Make an appointment through Apple Support when possible.

  • Walk-in iPhone repairs: Arrive by 10:00 AM and, subject to parts and service availability, your repair may be completed by 3:00 PM.

  • Mac repairs: Typical turnaround is 24–48 hours.

  • Battery service: Usually takes 2–3 hours; available Monday through Friday only. We stop accepting battery repairs at 3:00 PM.

MacMedics cannot exchange a malfunctioning iPhone for a new one in store as an Apple Store may. Some repairs must be sent to Apple for service or replacement.

iPhone Screen Repairs

MacMedics performs eligible in-store screen repairs for iPhone 11 through iPhone 17 Pro Max.

Before scheduling a screen repair:

  • Remove the case and inspect the phone.

  • The iPhone must not be bent.

  • The rear glass must not be broken.

  • Please disclose liquid exposure and any prior damage.

  • A screen protector may not survive the repair process.

We no longer service iPhone 5, 6, 7, 8, X, or first-generation iPhone SE models in store. Certain older models may be eligible for Apple mail-in service.

iPhone Data Recovery:

See our MacMedics Data Recovery page!

iphone service :Here is a step by step guide on how to turn off “Find my iPhone“ along with a helpful video from Apple that shows you the three things (including turning off Find my iPhone from your device) to do before your visit. If your iPhone, iPad, or Mac is too broken to turn off “Find My” follow these instructions carefully: Directions if your iPhone/iPad/Mac is too broken to work. If you cannot turn it off your self, and you supply us with your Apple ID and password we’ll turn it off as a last resort for a $25 fee.