I stopped by MacMedics for help with my MacBook Air expecting to leave it for a few days. Dana and the team asked me for a few minutes during which time they diagnosed the problem and repaired the MacBook Air, and I was back on my way in 10-minutes. I will definitely continue to bring all my family’s Apple products to MacMedics for service and help.

I was not familiar with MacMedics until today, and I cannot possibly articulate how happy I am with my experience! I was greeted with a smile, and an eagerness to help me the minute I walked in the door. I must admit I was reluctant to make the appointment since I always go to the Apple Store in Annapolis, but they were booked for days, and I couldn’t wait that long. I am beyond thrilled that I took the chance with MacMedics! Put all your doubts aside, and make your appointment with confidence. My consultant ran a free diagnostic and showed me on my computer what the problem was. I couldn’t even get my Mac to turn on, and in seconds, he had it up and running. Not only did he fix the problem, but he also showed me my battery was ready to go, in addition to spotting the charger I was using was counterfeit, and ruining my laptop! (I bought online) He also informed me I had a free addition to my Mac that I was also unaware that was installed for free. They are a knowledgable, friendly, FAST, and professional group that I will be using from now on! Thanks for saving my laptop! MacMedics is the BEST!

My five-year-old, well-out-of-warranty (but dearly loved) 17” MacBook Pro committed suicide last Thursday evening. It had been behaving perfectly 99.9% of the five years I’ve owned it, then it went glitchy with video and virtually flamed out. It was HOT. Alton Brown could have used it as a heat source for a punishment on “Cutthroat Kitchen” (“One chef will have to use this malfunctioning laptop as their ONLY HEAT SOURCE…”). There was a sizzling-snap noise and it was dead. I have a lot of IT experience and have built and rebuilt countless Windows PCs and laptops. While I suspected the logic board (what everyone else calls a system board or motherboard), I wasn’t sure.

I don’t *want* a new laptop. So I logged in to make an appointment at the Apple Store for a repair quote. While I expected it to be traumatic, I didn’t expect the first trauma to be trying to simply get an appointment. The first available option was five days out! How could I survive in limbo for five days? Then I noticed that there are several Apple-annointed independent computer repair options in the area! SAVED!

Honestly, I chose MacMedics partly for the quickly-available appointment and partly because they have a store cat. The store cat is most excellent and fluffy, by the way. If you go there, give the kitty gentle head scritches but not back pets.

ANYHOW, the laptop died Thursday night and I took it to them Friday at lunchtime. It took about 2 minutes for them to inform me that the logic board had been fried by the failure of the video chip, that it’s an $800 part, and *that there is an extended warranty that covers the issue until the end of this calendar year!* They were able to bill the entire repair to Apple. So having my laptop attempt self-immolation is aggravating, but timing is everything.

MacMedics ordered the part immediately, and let me know that they couldn’t predict how long it would take to arrive. They did inform me of the updates I would receive by email. Off I went to be limited to an iPad over the weekend and possibly for longer. Well, on Monday (literally the next business day) I got a lunchtime email letting me know that the repair was complete. Top notch service!

As a side note, they inquired about my data backup solution without being pushy-selly about it (which is good, as I had that covered), and made a couple of security observations that were helpful and appropriate.

All-in-all, MacMedics is a good alternative to the Apple Store. *Especially since the Apple Store is completely lacking in resident cats.

Brought in a MacBook Pro and had the hard drive replaced and all data transferred. Two weeks later the track pad went crazy. I was on vacation and emailed Dana and he answered back immediately. When I returned home, I took the computer back and after consulting with Chris, decided to purchase a new MacBook Air. I was refunded the cost of the newly replaced hard drive and given a fair trade-in discount for my old computer. Great guys to work with and I recommend them highly for the personal service they provide. The only place I will ever go for any Mac products.

I brought my wife’s 2011 MacBook Air into the MacMedics Baltimore office yesterday to see if they could help remove some cruft from her machine’s hard drive. I was having some trouble removing all of the adware. Jeff met us at the door and in no time had downloaded an adware removal tool onto her hard drive, removed the adware, a boatload of movies and other items our daughter had placed on the machine and got the machine back to its former speed. Great to see professionals at work. This remains our go-to place when time and getting it right is of the essence. Thanks, guys.

What a great find the MacMedics are! We were having problems with a 2 year old MacBook Pro that would not boot up. We were told at the Genius Bar that the OS needed to be reloaded. (They didn’t tell us about saving the existing docs with Target Disk Mode, but luckily we found out about that online.) We reloaded the OS, but the problem re-emerged 2-weeks later. AppleCare ran diagnostics and said the SSD needed to be replaced, but Apple wouldn’t touch it since I had opened the case during the prior problems. I drove it to MacMedics without an appointment (exchanged emails with them first), and they put the machine on the workbench and started on it immediately. Gave me options, ran several tests, and opined that it was not the hard drive at all. I left an hour later with a clean SDD and new OS installation, and a bill for under $80. It’s been great ever since! In addition, they were super helpful to the other customers at the counter with me. I’m going back whenever I have issues with my Apple devices.

Sooooo much better than dealing with Apple! I got my laptop back in less than 24 hours. At the store, it was going to take 3-5 days to get help & they most likely were going to ship the laptop out. I even love they have a shop cat – a stray they took in during Hurricane Sandy!

I have depended on the MacMedics pros for years. These guys are 1st rate. Even after leaving the area and moving to rural South Central PA, I still find it is worth the 200 mile round trip to work with these people. I cannot say enough good about them.

The team at MacMedics never cease to amaze me in their level of quality repair and customer service! Absolutely our number one choice for anything Apple related in the Baltimore area!

I found MacMedics online after being totally disappointment with my local Apple store that said my water damaged iPhone5 could not be repaired; it wouldn’t charge. Instead, they sold me a brand new iPhone to the tune of $800+ after it was all said and done. I looked online and found that the charge port could be repaired, so off I went to find a repair shop. Walked into MacMedics and Sam checked my phone and said he thought it could be repaired, had to order the part which would arrive the next day. Sure enough, he called me the next day and said the phone was repaired. Cost me less than $90. I will be returning my brand new iPhone to the Apple store tomorrow. So glad I didn’t take those guys at their word. If I ever have another issue with my iPhone or other Apple product, I will go directly to MacMedics and bypass the Apple stores all together. I highly recommend MacMedics and will be referring them to all my friends. Thank you Sam for fixing my iPhone and saving me hundreds of dollars. I wish all service techs had your skill.