Unbelievably Awesome AppleCare And Apple Warranty Client Reviews For MacMedics

As Apple Authorized Service Providers, we perform quite a number of Macintosh warranty repairs on behalf of Apple’s customers. We also do so for many of our own customers whom have purchased their Apple gear from MacMedics.
Over the last six months or so, our Apple service business has basically doubled. The Apple Stores in the area are so overwhelmed; many Apple owners are finding out that there is an alternative to making an appointment or waiting around in the mall for a face-to-face with a Genius at the Genius Bar. See our recently updated Blog post on why it makes sense to come visit MacMedics in either Lanham (1 mile from I-495 at RT 50) or Millersville (5 minutes from BWI Airport or 10 minutes form the Annapolis Mall)
When we perform an Apple Warranty or AppleCare repair for someone, Apple sends them a survey to ask how well we performed the service on Apple’s behalf.
Apple then forwards these remarks and the accompanying scores to us with the idea that they will help improve our service.
In the latest round feedback from Apple, these anonymous comments praise MacMedics in such a level of detail it almost looks like we wrote them ourselves.
These are direct from Apple, and we’d like to thank our loyal customers for supporting us. THANKS!
-Very customer focused.
-The service was the best I have ever had on any product. Thanks!
-Technician was helpful and provided additional information on a completely unrelated topic. It was a very good experience.
-My experience with Mac Medics was amazing. I felt at ease leaving my MacBook in their hands.
-Just want to say that Mac Medics offers the best quality service for your products
-They were fantastic the service was quick the people were friendly and willing to answer all of my questions
-I was extremely satisfied with the expertise and professionalism of Mac Medics I will not hesitate to use them in the future and I have already highly recommended them to my co workers for all of their Mac needs.
-I could not be more happy with the combined service of Apple and Mac Medics. Mac Medics had it couriered to their location and I had it back on Tuesday after the Holiday. I mean serious who works this fast? While the rest of the country enjoyed their 3-day weekend somebody was working on my problem. My satisfaction is off of the charts and I have told many peers and coworkers this amazing story. Thanks again!!!!
-They went above and beyond what was required of them. Very professional and thorough.
-Great company! Easy to use. Nice people.
-Repair was done in timely manner. Personnel were helpful, professional & courteous. Repair was completely satisfactory.
-The Apple Authorized Service Provider was EXCELLENT!!!!
-Thank you very much. All of the staff were knowledgeable and personable. There was open and honest communication promotions and deals were shared and customer service was exceptional.
-Matt at Mac Medics knew right away how to resolve my problem.
-Great service builds on Apples’s reputation of great service.
-Mac Medics was convenient in location SUPER QUICK and professional.
-I cannot remember EVER having such a good experience with a repair of ANYTHING. I have already shared my happy experience with everyone I know who owns a Mac – and even some who don’t!
-MacMedics said it was a video card issue. Seems like they were right. So far I’ve had no black screen issues since the repair was performed.