It’s no secret that MacMedics can handle pretty much anything our clients can come up with (even when other Apple service or consulting firms can’t).
Here’s a recent MacMedics review a customer left for us. He had been to see us 20 years ago, and when he ran into a tough problem he remembered us and came back. He also got to witness our data recovery skills and customer service for another client who happened to visit MacMedics in Severna Park, Maryland at the same time he did.
“My MacBook from 2009 stopped working with Quicken. I went to an online Quicken specialist, supposedly, and after 5 hours of working on my computer, they couldn’t fix the issue. I remember a company that I used 20 years ago, and called to see if they were still around – they were. When I brought my computer to them, after a day of working on my computer, like they said, they had the problem fixed!
First of all, I have three things to say: “use them”, “use them”, “use them”.
Initially I spoke with their technician, Chris over the phone, who encouraged me to use their in-house lab services, costing $199. After having my computer fixed, I bought additional memory, by my request for $85. One thing that was reassuring was Chris’s people skills. He assured me that they will find a solution and that they could take care of the problem. During the repair process, Chris stayed in touch and told me his game plan, this wasn’t a simple fix; especially since another company wasn’t successful in resolving my problem.
Side note: After having my problem fixed – A college kid came in disheartened, having her hard drive quit. Watching Chris at work, reassuring by giving her a plan of action and a worst case scenario – you could see the change of this client’s demeanor, to that of calm in a matter of seconds. I have no doubt that he had another happy client.
What can we do for you?
If you have a tough Macintosh service or repair problem, come visit us and let us put you at ease.
If you can’t get in touch with your Apple Consultant, Apple Reseller, or Apple Service Provider, and you are need of expert Mac service then you need to call MacMedics, where we jump right in to solve your problems with SWAT Team like precision.
Call any of our local MacMedics offices for in-lab or on-site help anytime!
— MacMedics (@macmedics) April 5, 2014