More Praise For MacMedics' Famous "Best In Baltimore" Macintosh And iPod Service

MacMedics Locations in Severna Park & Lanham

We’d like to thank two of our clients for the reviews they posted for MacMedics recently:
Impeccable service! Knowledgeable staff! Informative web-site. They took very good care of me. My iPod Classic would not recognize any power source and would not charge. I dropped my iPod off at the Millersville facility on a Monday afternoon. The check-in process was efficient and the staff friendly. I explained the problem to the technician and after brief examination she informed me that the charging connector looked damaged which required replacing the logic board. She then explained the service process, gave me price quotes (which were very resonable) and sited a 24 hour turn-around. They offer the choice of being contacted by phone or email. The next day a technician (Reese) followed up as promised and went over the results of the diagnostics. As it turned out, my hard drive was also damaged and I needed data recovery. All said and done, it wasn’t feasible to undergo the repairs. Reese pointed me to a refurbished unit with similar specs as mine for less than what I’d have paid to repair and recover my data. I’m impressed and very pleased with MacMedics. One thing to note: they only do out of warranty iPod service. This is noted on the Check-in Form. I will always use them for my Apple repairs and I highly recommend them.
Sheila M.
Bowie, MD

I was sold on MacMedics years ago when I called to ask about service and got 10 minutes of spot-on technical support, at no charge, from Dana (the owner) which solved my problem over the phone. In response to my incredulity he said simply that that’s his business model – support people with competence and you’ll earn their respect/business when they need you. This past week I had my 3rd experience bringing a Mac in for service. They diagnosed a tricky hardware problem quickly and accurately, leaving me phone messages every step of the way keeping me apprised of progress. When I picked up the repaired machine, Dana asked me a few questions about how I used it and offered several suggestions for how to keep it running more smoothly, ways to be more skillful about backups, etc. Like the previous reviewer, I’ll never take my computer anywhere else for service/repair.
Ellicott City, MD

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