“I had another great experience with Dana, the owner of MacMedics, today. I purchased my MacBook Air from Dana in 2019, and I went in today because the space bar key wasn’t working. I was prepared to find out that I might need a new laptop or even an iPad, but Dana took the time to look at my laptop, do some maintenance, check the battery, and make sure everything was working properly.
He explained that my laptop is still in good shape and should have several more years of useful life left. I didn’t need a new laptop or an iPad, and he didn’t try to sell me either one. He simply told me I was good to go and to call if I had any problems.
This actually reminded me of another experience I had with Dana. I had an external hard drive that I thought I needed to replace, and he could have easily sold me a new one. Instead, he checked it and told me, “You’re still under warranty.” He helped me get it taken care of without selling me something I didn’t need.
That kind of honesty and customer service is rare these days. Dana could have made a sale on more than one occasion, but he chose to do what was right for the customer instead. I really appreciate that, and it’s why I continue to trust MacMedics with my technology. Highly recommend! Thank you Dana!”
Kerry G.
