I’ve fixed this M1 MacBook Air three times under AppleCare+, and it was NOT backed up each time!
I’ve helped the same customer with this MacBook Air M1 with a broken LCD screen three times. Thankfully, this customer had AppleCare+ coverage each time, but the screen was broken to the point where it was black (all three times), so you could not see their data. Each time I’ve assisted them, I’ve had to hook their device up to an external monitor in order to retrieve crucial data while the computer was being repaired. They’ve never accepted my offer for free time machine help to ensure their data is backed up in the future.
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